yea I get pissed off and they just kind of apologize, but it doesn't help, in fact, it makes me more hesitant to speak up in the future, I only have my best friend who is truly patient and will would wait a couple of minutes if it took that long. What this has taught me and discouraged me is that most people are impatient, our society seems to be the cause. Fast paced life styles and people always in a rush, seeking whatever it is that drives them. On a lighter note, that's really good it's getting better, hopefully that reinforces you to speak up more