This was fantastic. Thanks for posting. I just started a job where I'm doing a lot more conference calls and they can be exhausting. I've started to make notes - but I'm still so nervous I start straying from them when they ask questions that aren't outlined into notes. I guess it will get better with practice. I want to talk slower, I want to be able to use my techniques I've been taught since I was a kid but I find it so hard once I get rolling to keep them up.