http://www.mnsu.edu/comdis/kuster/TherapyWWW/susca/msusca.html Ok, I haven't found it yet, but here is a link to an academic paper he wrote. There is a list of activities included within the paper that he suggests you do to prepare to use the phone. Find the list here: http://www.mnsu.edu/comdis/kuster/TherapyWWW/susca/table2a.html I'll keep looking for the telephone experience paper.