I absolutely love Expressable. I did have a problem with the billing at the beginning of the year, but it took less than a month to get it rectified and receive my refund. I did have to put therapy on hold for a week to prevent any further payments being withdrawn that were not applicable because the deductible had already been met, but luckily it was handled. The convenience of online is wonderful for us as I work a lot. I would definitely recommend them, but know what your deductible is prior, any co-pays, etc. My daughter loves her therapist.